Terms of Service

Overview

This website is operated by Katnipp Studios Limited. Throughout the site, the terms “we”, “us” and “our” refer to Katnipp Studios Limited. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you must not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the store will also be subject to these Terms. You can review the latest version of our Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any of your minor dependents to use this site.

You must not use our products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction, including but not limited to copyright laws.

Any breach of these Terms may result in immediate termination of your access to our services.

2. General Conditions

• We reserve the right to refuse service to anyone, at any time, for any reason.
• Your content (excluding payment information) may be transferred unencrypted over networks and adapted to conform to technical requirements. Credit card information is always encrypted.
• You agree not to reproduce, copy, resell, or exploit any part of our Service without express written permission.

3. Accuracy, Completeness & Timeliness of Information

We strive to ensure that all information on this website is accurate and up to date, but we are not responsible for inaccuracies or outdated information. You should verify information before relying on it.

We reserve the right to modify content at any time but have no obligation to update any information on our site.

4. Shipping & Delivery

Please review our Shipping Policy for details on shipping times, customs fees, and international delivery.

• Processing & Delivery: Orders are typically processed within the stated timeframe but may be subject to delays during peak seasons.
• Customs & Import Fees: International customers are responsible for any customs duties or import taxes required by their country.
• Lost or Delayed Packages: Once shipped, we are not responsible for delays caused by couriers or customs.

5. Products & Pricing

• Prices are subject to change at any time without notice.
• We reserve the right to limit sales to specific regions or individuals.
• Colours and product images are displayed as accurately as possible, but we cannot guarantee exact screen-to-print accuracy.
• We reserve the right to discontinue products at any time.

6. Returns & Refunds

We accept returns and refunds under specific conditions. Please review our Returns & Refund Policy for full details.

• Items must be returned in their original condition within the specified return period.
• Some items (e.g., personalised or digital products) may not be eligible for returns.
• Customers are responsible for return shipping costs unless an item is defective.

7. Accuracy of Billing & Account Information

We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity.

It is your responsibility to provide accurate and up-to-date billing and account information. If changes occur, update your details promptly to avoid order processing delays.

8. Third-Party Tools & Links

We may provide access to third-party tools or services, which are provided “as is” without warranties or liabilities.

Some content, products, and services may include third-party links. We are not responsible for the accuracy, quality, or legality of third-party websites and transactions made through them.

9. User Comments & Feedback

If you submit comments, reviews, or feedback, you agree that we may use, edit, and publish them without restriction.

We reserve the right to remove comments that are offensive, unlawful, or violate any third-party rights.

10. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

11. Errors, Inaccuracies & Omissions

Occasionally, information on our site may contain errors, inaccuracies, or omissions related to product descriptions, pricing, or availability. We reserve the right to correct errors or update information at any time without prior notice.

12. Prohibited Uses

You may not use this website for:

• Unlawful activities
• Harassment, discrimination, or abuse
• Spreading false or misleading information
• Uploading viruses or harmful code
• Collecting personal data without consent
• Spamming, phishing, or hacking

We reserve the right to terminate your use of the site for violations of these prohibitions.

13. Disclaimer of Warranties & Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free service. All services and products are provided "as is" without warranties of any kind.

To the fullest extent permitted by law, Katnipp Studios Limited and its employees shall not be liable for any direct, indirect, or consequential damages arising from your use of our website or services.

14. Indemnification

You agree to indemnify and hold Katnipp Studios Limited harmless from any claims arising from your violation of these Terms or your infringement of third-party rights.

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

In the event of a dispute, both parties agree to first attempt informal resolution. If unsuccessful, disputes will be settled through arbitration in England & Wales, unless otherwise required by law.

16. Changes to Terms of Service

We may update these Terms at any time. It is your responsibility to check for updates. Continued use of the website after changes signifies acceptance of the updated Terms.

17. Contact Information

If you have any questions about these Terms, please contact us at hello@katnipp.com.