Returns Policy
At Katnipp Studios Limited, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we gladly accept returns under the following conditions:
Contact for Returns
- Please contact us within 5 days of delivery if you wish to return an item.
- You must despatch items back to us within 14 days of delivery.
Items Not Eligible for Return
Due to the nature of certain products, we cannot accept returns or exchanges for the following items unless they arrive damaged or defective:
- Custom or personalised orders
- Perishable products (e.g., food, flowers)
- Digital downloads
Conditions of Return
- Buyers are responsible for return postage costs.
- Items must be returned in their original condition. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
Exchanges and Cancellations
- We do not accept exchanges or cancellations. However, please contact us if you have any problems with your order. We will do our best to assist you.
Return Process
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Contact Us: Before returning an item, please contact us at hello@katnipp.com with your order number and details of the item you wish to return.
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Prepare Your Return: Securely package the item you are returning. Include all original packaging, documentation, and accessories.
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Ship Your Return: Send the item to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Refund Processing: Once we receive your return and confirm it is in its original condition, we will process your refund. Please note that the refund will be issued to the original payment method and may take several days to appear on your statement.
Contact Information
If you have any questions or concerns about your order or our returns policy, please contact us at hello@katnipp.com. We are here to help and will respond to your query as soon as possible.
Shipping Information
At Katnipp Studios Limited, we strive to deliver your orders as promptly as possible. Please review the following shipping information to understand the expected delivery times for your location.
UK Orders
- Please allow up to 2 weeks for orders to arrive.
- Note: Delays can occur, especially during holiday periods.
EU Orders
- Please allow up to 4 weeks for orders to arrive.
- Note: Orders can sometimes be held up in customs, causing delays.
International Orders (Outside the EU)
- Please allow up to 6 weeks for orders to arrive.
- International orders usually take between 1 to 3 weeks, but on rare occasions, delivery can take up to 6 weeks.
We appreciate your patience and understanding. If you have any questions or concerns about your order, please contact us at hello@katnipp.com.
